Shipping and Delivery

At MinMindfulDoll, we’re committed to providing our customers with fast, reliable, and secure shipping services. We understand how important it is for you to receive your love dolls promptly and in perfect and discreet condition. That’s why we’ve partnered with the most reliable carriers and meticulously pack every item to ensure a smooth delivery experience. On this Shipping Information page, you’ll find all the details about our shipping methods, estimated delivery times, and other important information to make your shopping experience as seamless as possible. If you have any questions, our dedicated customer support team is always here to help.

At MindfulDoll, we are committed to providing a seamless shopping experience with fast and discreet shipping.

Shipping Locations

We have warehouses located in the United States and Europe to serve our customers efficiently.

United States Shipping

For our U.S. customers, all orders are shipped from our U.S. warehouse. You can expect delivery within 2-5 business days, ensuring you receive your products promptly.

Europe Shipping

For our European customers, orders are dispatched from our European warehouse, with delivery typically taking 3-7 business days.

Free Shipping

We are pleased to offer free shipping (This price does not apply to islands or remote areas. If the shipping address is in an island or remote location, actual shipping costs will apply.)on all orders

All supported countries.

We do not support shipping to countries not included in this list.

US.

United States Mainland,

Europe

Poland,Cyprus,Bulgaria,France,Greece,Ireland,Portugal,Austria,Belgium,Czech,Republic,Germany,Denmark,Estonia,Spain,Finland,Croatia,Hungary,Italy,Lithuania

Discreet Packaging

Your privacy is important to us. All shipments are packaged discreetly to ensure confidentiality. No identifying labels or logos will indicate the contents of your order.

We value your privacy. All of our sex dolls are shipped in packaging that is completely covert.
Sex dolls are delivered in a plain, unbranded brown box. The contents of the package are unknown to the handler or courier.
The outer box will not have any labels indicating the doll.

Tracking Package

We will send you a tracking number by email if the package is shipped. Please keep an eye on your package tracking in case it gets in trouble (eg, suspending tracking, missing item, etc.) till it is delivered.

Typically, your package will be shipped directly to your location by FedEx/UPS/USPS, so you can expect quick logistics updates on your tracking number and monitor your package delivery progress anytime.

Delivery Change

Change Shipping Address
Please confirm the address is correct before shipment. If you need to change the shipping address after the package has been sent out, please contact us first,you will be responsible for the address change fee. Please note that the change cannot be guaranteed to be successful, and if it is unsuccessful, the operation fee will still be charged..
Change Delivery Time/Hold On
To modify the delivery time, if you are unable to receive the package at the estimated time shown by the courier, you can directly contact the courier to change it to a more suitable date. When your order is processed and shipped, you will receive detailed information from the courier.

Please ensure that our email (contact@mymindfuldoll.com) is not folded or blocked, and keep your phone number open so that you can receive our urgent messages at any time.

Check Your Package

You must inspect every item to check if there is any damage upon arrival of the package. If the packaging or product is damaged, please refuse the delivery. If you have already signed for it, you must promptly provide photos of the outer box, the shipping label, and the damaged product. Compensation will be based on the extent of the damage. If the product is damaged beyond use, we can either send a replacement free of charge or issue a full refund. If a return is initiated without prior feedback and the returned product is found to be unusable upon inspection, no refund will be issued, and the customer will be responsible for the return shipping costs.

Shipping Delay

In the process of shipping our packages to our valued customers, international transportation can be affected by various factors:

Weather and natural disasters: Severe weather conditions, such as storms, floods, or earthquakes, can cause delays or disruptions in the delivery process.
Customs inspections (in Europe): Your package may be subject to customs inspections, which could result in additional delays or even additional fees, depending on the regulations in your country.
Local holidays: Delivery schedules may be affected by local holidays, during which shipping carriers might not operate or have reduced hours, causing delays in package transit times.
Political situations and regulatory changes: Changes in the political climate, government regulations, or trade policies can impact shipping routes, transit times, or even the availability of certain products in some regions.
Unforeseen circumstances: Unexpected events such as accidents, strikes, or operational issues within shipping carriers can also cause delays in the delivery process.

We appreciate your understanding and patience as we navigate these challenges to deliver your love doll safely and efficiently. Rest assured, we are committed to providing you with the best possible service and support throughout the shipping process.

Package Issues

If you encounter any of the following situations upon receiving your package, please report it to us promptly.

Incorrect Package: When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.

Damaged Dolls: You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage it is. For slight damage, a repair kit will be offered.

Missing Package: If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. Just in case, we add an adult signature service for most packages (exceptions may apply.)

Click here for more information about order cancellation, refund, or return.